What if we are late in paying our bill will our services get shut off?
We know how important your systems are and the repercussions of them being unavailable even for a short amount of time. So we are never quick to shut off service nor do we employ a system that does this automatically. We understand that if we want to get paid it certainly doesn’t help the cause by shutting your systems off. This is an understandable question as we’ve all used service providers that are quick to pull the plug. As long as you stay in communication with our billing team and keep us apprised of the situation and when can expect full or partial payment we will not shut off your service. However after 30 days with no response or time frame in which payment will be made. We would consider doing a soft suspension basically making the equipment inaccessible but still powered on with all the data still there. Then when payment is received access can be restored within seconds.