We noticed some of your services have a one year minimum contract term. If we aren’t satisfied with the service is this something we can get out of?
We’ve never had a client that’s wanted to get out of one of our contracts. Our retention rate is over 98% but were not in the business of forcing people in to agreements they don’t want to be in. I once heard a vendor compare their service to a crappy gym membership and informed me we cant leave just because we don’t like it. That is most definitively not our feeling on the subject and we don’t want to force a client to stay if they don’t want to. The reason we put a minimum term on certain services is because of the investment we need to put in to offer the service. However if you want to leave we would need to at least break even from our investment and this could be easily figured out. Then you can decide to pay an early termination fee to cover this investment or continue service until we’ve broken even which is usually half way through the contract term.