We aren’t one of your existing clients but we are experiencing a major issue and need someone to come out immediately to resolve the issue. Is this something you are able to do?
Yes we can assist you by sending out a field technician or engineer depending on the issue. We can start a remote screen share session within minutes or we have a same day onsite guarantee. We would require the signing of a single issue services contract. That would contain the quote, agreed upon hourly rate, number of plus tier of the technician(s) sent, when the work was performed with start/stop times, where, itemized list of work performed, if possible a resolution to the ticket and when payment would be due which baring special circumstances is on completion of services rendered with all equipment/software being paid for upfront.