How would you say your approach differs from other IT providers?
We strive to be proactive rather than reactive. Most providers like to sit around and wait for something to break. Where as we like to identify issues before they become problems and break. Keeping downtime and service interruptions to an absolute minimum. This is why we prefer some of the fixed rate billing models. The pay as you go model almost incentives doing poor work to run the clock or keep coming back to fix the same issue.