Yes all issues are logged to our ticketing system that is accessible for review via a [...]
We aren’t one of your existing clients but we are experiencing a major issue and need someone to come out immediately to resolve the issue. Is this something you are able to do?
Yes we can assist you by sending out a field technician or engineer depending on the [...]
If we decide to utilize your Lakeside IT as a Service (ITaaS) and needed to scale back our number of employees. Would this affect the monthly bill?
Yes since its based on the number of active users. So by letting go employees your [...]
We store lots of sensitive data and or intellectual property how do we know this is being kept safe and not being shared or leaked?
Our contract specifically addresses this by forbidding any of our staff from sharing, selling, distributing or [...]
We noticed some of your services have a one year minimum contract term. If we aren’t satisfied with the service is this something we can get out of?
We've never had a client that's wanted to get out of one of our contracts. Our [...]