Can we see how our money is being spent and what in turn is being accomplished?
Yes all issues are logged to our ticketing system that is accessible for review via a [...]
How would you say your approach differs from other IT providers?
We strive to be proactive rather than reactive. Most providers like to sit around and wait [...]
All the sites seem the same how do we know who to trust?
Industry certifications such as the CompTia A+ and Network+ that are vendor neutral and almost a [...]
What forms of payment do you accept and what is your billing policy?
Payments can be made via check, credit/debit card, PayPal, bank transfer, cash or crypto currency. Payments [...]
We aren’t one of your existing clients but we are experiencing a major issue and need someone to come out immediately to resolve the issue. Is this something you are able to do?
Yes we can assist you by sending out a field technician or engineer depending on the [...]
If we decide to utilize your Lakeside IT as a Service (ITaaS) and needed to scale back our number of employees. Would this affect the monthly bill?
Yes since its based on the number of active users. So by letting go employees your [...]
We store lots of sensitive data and or intellectual property how do we know this is being kept safe and not being shared or leaked?
Our contract specifically addresses this by forbidding any of our staff from sharing, selling, distributing or [...]
What if we are late in paying our bill will our services get shut off?
We know how important your systems are and the repercussions of them being unavailable even for [...]
We noticed some of your services have a one year minimum contract term. If we aren’t satisfied with the service is this something we can get out of?
We've never had a client that's wanted to get out of one of our contracts. Our [...]
Do you have references we can contact to inquire about the quality of your service?
Yes we have several references that we can pass on the contact info for that you [...]