Recently graduated or still in college studying technology. A technician with no formal experience. Will perform internal tasks such as inventorying, small projects, uploading and organizing files. Creating backups of internal files and ISO’s. Assist tiers 1-3 technicians while learning the different networks and systems. Answer help desk line if all technicians are occupied and create tickets for assignment. Determine whether you are a good fit for our company from yours and our perspectives.
Tier 1 Help Desk Technician
Reply to tickets from the support phone line, ticketing system and support email group. Create tickets based on the issue and assign said ticket to the appropriate technician, engineer or support tier 1-3. Any basic issues will be dealt with at this level and when confirmed resolved the ticket is closed only after submitting the time it was worked on and the resolution to the issue. Issues may include password resets, adding/removing users, troubleshooting application/software issues, setting up email on desktop or phone, answer general questions, respond to alerts generated by managed services platform, join new PCs to domain, Install approved software/applications, perform updates, remove viruses, PC tuneups and install or update drivers. Answer to the help desk manager direct questions to them and for any general guidance. Act as an assistance to any of the higher tier technicians and engineers.
Tier 2 Field Technician
Perform work onsite at the clients office or place of business. This could be adding, replacing, upgrading, fixing desktops, thin clients, printers/scanners/copiers, monitors/TVs, peripherals, L2 Switches, phones, cables, UPSs, PDUs, Basic Firewalls/Routers, and Racks. Coordinate with the engineer who performed the initial installation and the held desk manager for the resolution of complex issues. Create a ticket for each issue with a description, time in which it was worked on, the issue resolution and then close out the ticket. Go onsite with an engineer to assist on whatever they need assistance with. When no field work is available assist in closing unsolved or difficult help desk tickets the tier 1 techs could not solve.
IT Marketing & Sales Specialist
We are looking for someone very familiar with digital marketing techniques. Including SEO, PPC, Social Media, Email marketing, Craigslist, Yelp, WHT, & Facebook. Individuals with existing client lists would be great and a referral fee can be decided upon after calculating the gross and net profit. Would prefer someone that didn’t require a lot of direction and can hit the ground running. We would train someone willing to work off mostly commission and a small salary.